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Zoho Assist is a remote support and remote access software developed by Zoho Corporation. It allows users to remotely access and control computers, troubleshoot issues, and provide remote support. It is designed for IT professionals, customer support teams, and helpdesk technicians. It has features like file transfer, remote reboot, and session recording. It also supports multiple platforms like Windows, Mac, Linux, iOS, and Android.
Additionally, it offers two-factor authentication and 256-bit AES encryption to secure remote sessions. It also allows to schedule the remote access and set up unattended access to the computers. It is available in both free and paid versions.
Zoho Assist features
Zoho Assist offers a wide range of features to help with remote support and remote access. Some of the key features include:
Zoho Assist Remote Control: Allows users to remotely access and control computers and troubleshoot issues.
Zoho Assist File Transfer: Allows users to transfer files between the local and remote computers during a session.
Zoho Assist Remote Reboot: Allows users to reboot the remote computer even if it is locked or in sleep mode.
Zoho Assist Session Recording: Allows users to record remote sessions for training or auditing purposes.
Zoho Assist Multi-Platform Support: Supports Windows, Mac, Linux, iOS, and Android platforms.
Zoho Assist Two-Factor Authentication: Provides an added layer of security to remote sessions with Two-Factor Authentication.
Zoho Assist has 256-bit AES Encryption: Ensures secure remote sessions with 256-bit AES encryption.
Zoho Assist can Scheduling: Allows to schedule the remote access and set up unattended access to the computers.
Zoho Assist Multi-Language Support: It supports multiple languages.
Customizable Brandingin Zoho Assist: Allows to customize the branding and UI of the software to match the company's look and feel.
These are some of the main features of Zoho Assist, but there are many other features available to help with remote support and remote access.
Zoho Assist Pros
Zoho Assist offers many powerful features that make it a great option for remote support and remote access. Here are a few potential pros to consider:
Zoho Assist Multi-Platform Support: Zoho Assist supports multiple platforms like Windows, Mac, Linux, iOS, and Android. This makes it easy to provide remote support for a wide variety of devices and operating systems.
Zoho Assist Two-Factor Authentication and 256-bit AES Encryption: Zoho Assist provides an added layer of security to remote sessions with Two-Factor Authentication and 256-bit AES encryption. This ensures that remote sessions are secure and protected from unauthorized access.
Zoho Assist Scheduling and Unattended Access: Zoho Assist allows to schedule the remote access and set up unattended access to the computers. This makes it easy to provide support even when the end-user is not available.
Zoho Assist Customizable Branding: Zoho Assist allows to customize the branding and UI of the software to match the company's look and feel. This helps to maintain a consistent brand image and makes it easy to recognize the software.
Zoho Assist Affordable: Zoho Assist is available in both free and paid versions. The paid version is also very affordable compared to other remote support software.
Zoho Assist Multi-Language Support: Zoho Assist supports multiple languages, making it easy for users to work with the software in their preferred language.
Zoho Assist Strong customer support: The customer support team of Zoho is quick to respond and provide assistance for any issues.
Zoho Assist File Transfer: Allows users to transfer files between the local and remote computers during a session.
Zoho Assist Remote Reboot: Allows users to reboot the remote computer even if it is locked or in sleep mode.
Zoho Assist Session Recording: Allows users to record remote sessions for training or auditing purposes.
These are some of the potential pros of Zoho Assist, but it's worth considering your own specific needs and requirements before making a decision.
Zoho Assist Cons
While Zoho Assist offers many powerful features, it may not be the best option for everyone. Here are a few potential disadvantages to consider:
Limited Free Version: The free version of Zoho Assist has some limitations, such as the number of computers that can be accessed and the session duration. This may not be suitable for some users or businesses.
Lack of Advanced Features: Some users may require more advanced features such as Remote PowerShell or Group Policy Management that are not available in Zoho Assist.
Limited Number of Concurrent Sessions: The paid version of Zoho Assist may have a limit on the number of concurrent sessions. This can be a problem if you have multiple technicians providing support at the same time.
Lack of Mobile App: Zoho Assist does not have a mobile app for remote support, which can be a limitation for some users.
Limited to Windows and Mac: Zoho Assist is currently only available for Windows and Mac operating systems, which may not be suitable for businesses that use other operating systems.
Limited Integrations: Zoho Assist has limited integration options with other software, which may be an issue for businesses that use multiple software tools.
These are some potential disadvantages of Zoho Assist, but it's worth considering your own specific needs and requirements before making a decision.
Does Zoho Assist support, Mac?
Yes, Zoho Assist is compatible with Mac computers. The software can be downloaded and installed on a Mac, and it can be used to provide remote support for other Mac computers or other operating systems such as Windows, Linux, iOS and Android.
The Mac version of Zoho Assist includes all the same features as the Windows version, such as remote control, file transfer, scheduling, unattended access, and session recording. It also provides the same level of security, with Two-Factor Authentication and 256-bit AES encryption to protect remote sessions.
Using Zoho Assist on a Mac, the technician can easily connect to any Mac, Windows, Linux, iOS, or Android device and provide remote support. The interface is designed to be intuitive and easy to use, making it simple for technicians to quickly find the features and tools they need.
Overall, Zoho Assist is a great option for businesses and individuals that need to provide remote support for Mac computers. It offers a range of powerful features and is easy to use, making it a convenient and secure solution for remote support on Mac devices.
Zoho Assist pricing Zoho Assist offers several pricing plans to suit the needs of different businesses and individuals. These include:
Zoho Assist Plan link
Zoho Assist Free Plan: This plan includes basic remote support features such as remote control, file transfer, and chat. However, it has some limitations, such as the number of computers that can be accessed and the session duration.
Standard Plan of Zoho AssistZoho Assist: This plan includes all the features of the free plan, plus additional features such as scheduling, unattended access, and session recording. This plan is suitable for small businesses and individuals.
Professional Plan of Zoho Assist: This plan includes all the features of the standard plan, plus additional features such as remote reboot, and multi-language support. It also allows for more computers to be accessed and longer session durations. This plan is suitable for medium-sized businesses.
Enterprise Plan Zoho Assist: This plan includes all the features of the professional plan, plus additional features such as custom branding and integration with Zoho CRM. It also allows for more computers to be accessed and longer session durations. This plan is suitable for large businesses.
Technician Plan Zoho Assist: This plan is designed for technicians and support teams. It includes all the features of the enterprise plan, plus additional features such as remote PowerShell and Group Policy Management.
Pricing for each plan varies and the user can choose the plan that best suits their needs.
It's worth noting that all plans include a free trial period, which allows you to try out the software before committing to a paid plan.